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Restaurant Operations Manager

1 month ago

Santee, United States Taco Bell Full time
General Manager

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Your Role

To build a great team that consistently provides the customer with great food and a great experience. Your restaurant should be a great place to work and run smoothly even when you are not there.

Your Responsibilities
  • Priority #1: Build Your Team
    • Find and hire the best Team Members and Shift Leads.
    • Personally conduct orientation and onboarding for all new team members.
    • Create a training plan to develop a great restaurant team.
    • Train and develop assistant managers, shift leaders, and team member trainers.
    • Ensure proper execution on all training and development plans.
    • Complete restaurant people plans and conduct bench planning sessions.
    • Conduct weekly manager meetings and team member one-on-ones.
    • Consistently recognize and reward team member performance.
    • Ensure conflicts within the restaurant are resolved in a timely manner.
  • Priority #2: Drive Customer Satisfaction
    • Personally demonstrate positive interaction with customers.
    • Ensure that customer issues are resolved immediately.
    • Schedule the right number of people, at the right time and in the right place to take care of customer needs.
    • Coach management team on the proper execution of CHAMPS.
    • Lead product rollout meetings with management team to ensure success.
    • Know how your restaurants compare with competitors in your trade area and strive to be better.
  • Priority #3: Maintain Process and Discipline Around the P&L
    • Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience.
    • Manage restaurant budget.