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Client Support Specialist

2 months ago

St Louis, Missouri, United States Delta Dental of Missouri Full time

Position Overview:
The Customer Service Representative plays a crucial role in ensuring outstanding service delivery to dental practices, subscribers, members, brokers, and group contacts via telephone.

Key Responsibilities:
1. **Addressing Inquiries:** Respond promptly to customer inquiries and provide accurate information regarding services and policies.
2. **Issue Resolution:** Efficiently resolve any issues or concerns raised by clients, ensuring a satisfactory outcome.
3. **Communication Skills:** Utilize strong communication skills to foster positive relationships with clients and enhance their experience.
4. **Team Collaboration:** Work collaboratively with team members to improve service processes and share best practices.

Qualifications:
1. Previous experience in customer service or a related field is preferred.
2. Excellent verbal and written communication skills.
3. Ability to handle challenging situations with professionalism and empathy.