Program Lead

3 weeks ago


Reynoldsburg, Ohio, United States Knipper Full time
Program Lead, Client Services

About the Role

We are seeking a highly skilled Program Lead to join our Client Services team. As a Program Lead, you will be responsible for managing a portfolio of clients, acting as the primary point of contact for ongoing business, and working closely with internal departments to deliver high-quality client programs.

Key Responsibilities

  • Develop and execute client programs to meet business objectives and ensure client satisfaction.
  • Collaborate with internal departments to ensure seamless delivery of client programs and services.
  • Manage and maintain accurate records and reports to track client program progress and performance.
  • Identify and escalate potential business and system challenges to leadership for resolution.
  • Provide exceptional customer service and support to clients, responding to inquiries and requests in a timely and professional manner.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Approximately two to four years' experience in a customer service environment, with a proven track record of leading projects and collaborating with internal and external stakeholders.
  • Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
  • Excellent communication, organizational, and analytical skills.

What We Offer

Knipper Health is an equal opportunity employer, and we offer a competitive salary and benefits package to our employees. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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