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Medical Customer Service Representative

2 months ago

Springfield, Missouri, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative - Bilingual Spanish. As a key member of our plasma donation center team, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction, and contributing to the overall success of our operations.

Key Responsibilities
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays, to ensure our donors receive exceptional service
What We Offer

At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Medical Customer Service Representative - Bilingual Spanish, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful contribution to our mission of improving the lives of patients with rare diseases.

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.