Customer Support Specialist eOrders

3 days ago


Aurora, Colorado, United States Sonova USA, Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Support Specialist - eOrders to join our team at Sonova USA, Inc. As a key member of our Customer Support Department, you will play a critical role in ensuring the accuracy and timely processing of customer orders.

Responsibilities
  • Provide order resolution support to our Customer Success Team
  • Proactively contact customers on orders that cannot be processed due to missing information, incompatible product selections, discontinued product, pricing or promotional discrepancies, PO, or authorization inconsistencies, etc.
  • Responsible for correcting orders in system and releasing to production for processing
  • Responsible for coordinating customer order confirmations
  • Responsible for maintaining working knowledge of complex product portfolio, provider ordering guidelines and protocols required to follow for authorizing third party referral networks and state/government agencies
  • Maintain confidentiality of patient health information and adhere to HIPAA guidelines
  • Collaborate with internal sources for assistance or exception requests
  • Work with a sense of advocacy and urgency to ensure customers' orders are corrected in timely manner
  • Deliver a high-quality customer experience
  • Ability to consistently meet performance goals and KPIs established for the position
  • Other duties as assigned by leadership
About You

We are looking for a candidate with 2+ years of customer service experience, order management experience, and a strong ability to problem resolve. You should be driven, self-motivated, and results-oriented with strong organizational and time management skills. Excellent communication and attention to detail are also essential for this role.

What We Offer
  • Medical, dental and vision coverage
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups
About Sonova

Sonova is a leading provider of innovative hearing care solutions. We are committed to creating a supportive and motivating workplace where innovation thrives. We prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration.

We are an equal opportunity employer and welcome applications from diverse backgrounds. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.



  • Aurora, Colorado, United States Sonova USA, Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Specialist eOrders to join our team at Sonova USA, Inc. As a key member of our Customer Support Department, you will play a critical role in ensuring that our customers receive accurate and timely support for their orders.Your primary responsibility will be to act as a...


  • Aurora, Colorado, United States Sonova USA, Inc. Full time

    About SonovaSonova is a leading provider of innovative hearing care solutions. We are committed to helping people enjoy life's unforgettable moments by creating sense through sound.Job SummaryWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a key member of our customer success infrastructure, you will be...


  • Aurora, Colorado, United States Advanced Assembly Full time

    Job SummaryAdvanced Assembly is seeking a skilled Customer Support Specialist to provide exceptional service to our clients. This role involves analyzing and verifying order information, researching and resolving job holds, and communicating with clients and vendor partners through proactive written and telephone communication.Key Responsibilities Receives...


  • Aurora, Colorado, United States Sonova USA, Inc. Full time

    Customer Support SpecialistAt Sonova, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer success infrastructure, you'll be responsible for providing exceptional service and support to our customers via various mediums.Key Responsibilities:Serve customers via phone, fax, mail, and/or email by...


  • Aurora, Colorado, United States Desktop & Depot Support Full time

    Job OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Aurora, Colorado.In this role, you will be responsible for providing workstation software break fix support, IMAC - PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech...


  • Aurora, Colorado, United States Sonova USA, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Sonova USA, Inc. As a key member of our customer success infrastructure, you will be responsible for providing exceptional service and support to our customers via various communication channels.Key ResponsibilitiesServe customers via phone, email, and other support...


  • Aurora, Colorado, United States Assurance Support Services Agency Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Assurance Support Services Agency. As the face of our company, you will be responsible for providing exceptional customer service, managing phone calls and email correspondence, and performing various administrative tasks.Key ResponsibilitiesManage...

  • IT Support Specialist

    5 hours ago


    Aurora, Colorado, United States Columbia Helicopters Full time

    Job SummaryColumbia Helicopters is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to employees, troubleshooting computer hardware and software issues, and maintaining proper logs and records of computer and software deployments.Key ResponsibilitiesProvide daily...


  • Aurora, Colorado, United States HealthCare Support Full time

    Diagnostic Imaging Specialist Job DescriptionHealthCare Support is seeking a skilled Diagnostic Imaging Specialist to join our team in Metro Denver, Colorado. As a Diagnostic Imaging Specialist, you will play a critical role in assisting medical staff in detecting abnormalities and ensuring accurate and high-quality CT scans.Daily Responsibilities:Follow...


  • Aurora, Colorado, United States HealthCare Support Full time

    HealthCare Support is seeking a Speech Language Pathologist for a travel job in North Adam, Massachusetts.**Job Details:*** Specialty: Speech Language Pathologist* Discipline: Therapy* Employment Type: Travel* Duration: 13 weeks* Hours per week: 40* Shift: 8 hours**Benefits of Working with HealthCare Support:*** Immediate enrollment in health insurance*...


  • Aurora, Colorado, United States HealthCare Support Full time

    Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at HealthCare Support. As a Diagnostic Imaging Specialist, you will play a critical role in assisting medical staff in detecting abnormalities and ensuring accurate and high-quality CT scans.Responsibilities:Follow established protocols and guidelines to...


  • Aurora, Colorado, United States HealthCare Support Full time

    Diagnostic Imaging SpecialistHealthCare Support is seeking a skilled Diagnostic Imaging Specialist to join our team in Metro Denver, Colorado. As a key member of our diagnostic imaging team, you will be responsible for assisting medical staff in detecting abnormalities and ensuring accurate and high-quality CT scans.Responsibilities:Follow protocols and...


  • Aurora, Colorado, United States Above The Rest Staffing, Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Support Specialist to join our team at Above The Rest Staffing, Inc. in Aurora, Colorado. This is a temp-to-hire opportunity that offers a competitive hourly rate and a range of benefits.Key ResponsibilitiesProcess and pack orders efficiently and accuratelyStage and prepare shipments...


  • Aurora, Colorado, United States Atlantic Aviation Full time

    Job OverviewAtlantic Aviation is seeking a highly motivated and detail-oriented Aviation Support Specialist to join our team at UAO in Aurora, OR.Key ResponsibilitiesProvide exceptional customer service to aviation customers, ensuring a positive and professional experience.Operate ground support equipment, including fueling and defueling aircraft, handling...

  • Support Specialist

    4 weeks ago


    Aurora, Colorado, United States Rasmussen College Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Support Specialist to join our team at Rasmussen University. As a key member of our campus operations team, you will be responsible for providing exceptional support to students, faculty, and staff, ensuring a seamless and efficient experience for all.Key Responsibilities:Maintain accurate and...


  • Aurora, Colorado, United States Desktop & Depot Support Full time

    Job Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team in Aurora, Colorado. As a key member of our team, you will be responsible for providing technical assistance to end-users, troubleshooting IT equipment, and ensuring smooth operations within the organization.Key Responsibilities:Provide workstation software...


  • Aurora, Colorado, United States Millbrook Support Services Inc Full time

    Join Millbrook Support Services Inc as a Clinic LPN in Aurora, COMillbrook Support Services Inc specializes in placing healthcare providers with clients throughout the United States. We offer attractive assignments with our world-class customer base and focus on value-added training programs to help keep providers up-to-date in the latest advancements in...


  • Aurora, Colorado, United States Volt Full time

    Job SummaryVolt is seeking an experienced Administrative Assistant to join our team in Aurora, Colorado. As an Administrative Assistant, you will be responsible for providing administrative support to our team, including office operations, calendar management, and cross-team coordination.Key ResponsibilitiesProvide administrative support to the team,...


  • Aurora, Colorado, United States Tricentis GmbH Full time

    Job SummaryAs a Technical Support Specialist at Tricentis GmbH, you will play a vital role in providing top-notch technical support to our clients. Your primary responsibility will be to assist clients with software application issues, ensuring they receive timely and effective solutions.Key Responsibilities Proactively manage high-level, complex client...


  • Aurora, Colorado, United States Adecco Full time

    Job Title: Medical Support SpecialistWe are seeking a dedicated Medical Support Specialist to join our team at Adecco. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors.Job SummaryThe Medical Support Specialist will be responsible for evaluating donor eligibility, ensuring donor safety, and...