Customer Support Specialist II
2 weeks ago
Key Responsibilities
- Maintain precise documentation of incoming and outgoing communications.
- Process payment transactions, sales requests, and warranty claims.
- Monitor and track shipments as necessary.
- Provide follow-up support to customers when needed.
- Assist in onboarding and training new staff members.
- Offer troubleshooting and technical assistance via phone.
- Investigate customer inquiries and provide timely responses.
- Facilitate non-warranty sales and service recommendations.
- Assist with processing warranty documentation.
- Reach out to customers for any missing details.
- Record customer issues and the corresponding solutions.
- Address customer complaints and deliver effective solutions.
- Communicate company policies clearly to customers.
- Serve as a backup for other positions as required.
- Lead departmental meetings as a subject matter expert.
- Understanding of wireless technologies and networks.
- Experience in customer service within a technical support environment.
- Outstanding communication and problem-solving abilities.
- Capability to manage customer complaints with professionalism.
- Flexibility in scheduling.
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Material Handler II
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Client Relations Associate II
2 weeks ago
Millersburg, Ohio, United States Overhead Door Full timeCustomer Support SpecialistKey ResponsibilitiesMaintain precise documentation of all incoming and outgoing communications.Process payment transactions, sales requests, and warranty claims efficiently.Monitor and track shipments as necessary.Conduct follow-up communications with customers as needed.Assist in onboarding and training new staff members.Provide...
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Head of Customer Support Operations
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Head of Customer Support Operations
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Technical Customer Service Agent
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Customer Service Representative
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Operator II, Manufacturing- Weekend PM Shift
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Millersburg, Ohio, United States Life Technologies (Thermo Fisher Scientific) Full timeWork ScheduleWeekend nightsEnvironmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses,...
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Technical Support Specialist
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Phlebotomy Specialist
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Administrative Support Specialist
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Social Worker as Coordinating Specialist
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Customer Service Representative
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Purchasing Specialist
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Material Handlers Specialist
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Healthcare Customer Service Specialist
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Traveling CT Imaging Specialist
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IT System Administrator
4 hours ago
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Therapeutic Specialist: Millersburg, OR
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Authorization Specialist
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Order Entry Coordinator
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