Customer Support Specialist II

2 weeks ago


Millersburg, Ohio, United States Overhead Door Full time
Customer Support Specialist

Key Responsibilities
  • Maintain precise documentation of incoming and outgoing communications.
  • Process payment transactions, sales requests, and warranty claims.
  • Monitor and track shipments as necessary.
  • Provide follow-up support to customers when needed.
  • Assist in onboarding and training new staff members.
  • Offer troubleshooting and technical assistance via phone.
  • Investigate customer inquiries and provide timely responses.
  • Facilitate non-warranty sales and service recommendations.
  • Assist with processing warranty documentation.
  • Reach out to customers for any missing details.
  • Record customer issues and the corresponding solutions.
Additional Duties
  • Address customer complaints and deliver effective solutions.
  • Communicate company policies clearly to customers.
  • Serve as a backup for other positions as required.
  • Lead departmental meetings as a subject matter expert.
Qualifications
  • Understanding of wireless technologies and networks.
  • Experience in customer service within a technical support environment.
  • Outstanding communication and problem-solving abilities.
  • Capability to manage customer complaints with professionalism.
  • Flexibility in scheduling.

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