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IT System Administrator

2 months ago

Millersburg, Ohio, United States Crimson Industries Full time
About Crimson Industries

Crimson Industries is a leading global company in the field of engineering and IT, providing a 360° offering to support clients in shaping a more sustainable and smarter future.

Job Summary

We are seeking an experienced IT System Administrator to join our dynamic team. As a key member of our technical support team, you will be responsible for providing top-notch support and monitoring for our clients' applications, services, and systems.

Main Responsibilities
  • Technical Support: Provide timely and effective support for our clients' applications, services, and systems, ensuring minimal downtime and optimal performance.
  • Infrastructure Management: Manage IT production on all system platforms used in the data center, including UNIX, Linux, and Windows.
  • Service Management: Operate and handle service management systems in use, adhering to ITIL standards.
  • Incident Management: Manage incidents through the ticketing system, ensuring prompt resolution and minimal impact on clients.
  • Environment Setup: Set up and configure work environments for team members, ensuring seamless collaboration and productivity.
  • Knowledge Sharing: Share relevant information about open tickets among team members, promoting a culture of transparency and collaboration.
  • Escalation Management: Initiate and coordinate escalations for major disruptions, ensuring timely resolution and minimal impact on clients.
  • System Transition: Participate in the transition to new systems and technologies, ensuring a smooth and seamless experience for clients.
  • Service Requests: Handle service requests and problems, providing timely and effective solutions to meet client needs.
Requirements
  • Passion for technology and a service-oriented approach.
  • Talent to solve complex IT challenges.
  • Experience in IT system administration, technical support, and infrastructure management.
  • Strong knowledge of ITIL standards and service management principles.
  • Excellent communication and problem-solving skills.