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Technical Customer Service Agent

2 months ago

Millersburg, Ohio, United States Overhead Door Full time
Customer Support Specialist

Key Responsibilities
  • Maintain precise documentation of all incoming and outgoing communications.
  • Process payments, sales orders, and warranty claims efficiently.
  • Monitor and track shipments as necessary.
  • Provide follow-up assistance to customers when needed.
  • Support the onboarding and training of new staff members.
  • Manage troubleshooting and technical assistance via phone.
  • Investigate customer inquiries and provide appropriate responses.
  • Facilitate non-warranty sales and service recommendations.
  • Assist in processing warranty documentation.
  • Reach out to customers for any missing details.
  • Record customer issues and the solutions provided.
Additional Duties
  • Address customer complaints and offer effective solutions.
  • Communicate company policies clearly to customers.
  • Serve as a backup for other roles when necessary.
  • Lead departmental meetings as a subject matter expert.
Qualifications
  • Understanding of wireless technologies and networks.
  • Experience in customer service within a technical support environment.
  • Outstanding communication and problem-solving abilities.
  • Capability to manage customer complaints with professionalism.
  • Flexibility in scheduling is required.