Billing Support Specialist

1 week ago

East Syracuse, New York, United States CoolSys - Refrigeration and HVAC Systems Full time

Position Overview:

With a legacy spanning over 150 years, CoolSys stands as the premier provider of indoor environmental solutions. Our extensive range of top-tier services encompasses HVAC and refrigeration installations, renovations, maintenance, and energy-efficient solutions, including advanced controls and lighting systems. We cater to a diverse clientele across retail, commercial, food service, educational, healthcare, and industrial sectors.

REASONS TO CONSIDER THIS ROLE

We recognize that attracting exceptional talent is crucial to our success. Our comprehensive employee benefits package includes:

  • Competitive compensation
  • Medical, Dental, Vision, and Prescription coverage
  • Paid time off and holidays
  • 401(K) retirement plan with matching
  • Life insurance, AD&D, and long-term disability coverage
  • Tuition reimbursement programs
  • Nationwide opportunities available
  • Employee discounts on various services and products
  • Pet insurance options
  • Legal assistance and identity theft protection

Key Responsibilities:
As a BILLING SUPPORT SPECIALIST, your role will involve providing customer service and administrative assistance at our corporate office. Your duties will include:

  • Reviewing labor, materials, and documentation related to technician work orders
  • Processing all necessary paperwork for invoicing
  • Monitoring shared inboxes and uploading technician forms to relevant platforms
  • Gaining familiarity with customer contracts and operational procedures
  • Performing data entry tasks as required
  • Executing additional responsibilities as assigned

Qualifications:

  • Proficient in managing multiple tasks simultaneously
  • Ability to maintain composure under pressure
  • Strong active listening skills
  • Highly organized with meticulous attention to detail
  • Excellent verbal and written communication abilities
  • Proactive attitude with a commitment to completing tasks
  • Dependable and trustworthy
  • Friendly and approachable demeanor

Education and Experience:
Education and/or experience equivalent to 3-5 years in office-based customer service or reception roles.

Language Proficiency:
Ability to read, write, and communicate effectively and professionally, presenting information and responding to inquiries from colleagues and supervisors.

Time Management Skills:
Capable of tracking and prioritizing tasks in a dynamic environment with multiple ongoing projects, following instructions thoroughly and working with minimal supervision.

Mathematical Skills:
Competent in basic arithmetic operations across various units of measure.

Computer Proficiency:
Skilled in word processing, data entry, spreadsheet management, internet usage, and email communication. Proficient in Microsoft Office applications at an advanced level.

Conclusion:
At CoolSys, our diverse family of brands is built on the dedication of our valued employees. We invite you to explore the opportunities for growth and success within our organization.

CoolSys is an EEO/AA Employer. All qualified individuals are encouraged to apply.

Pre-employment background screening and drug testing are required for all positions.

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