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Front Desk Representative

2 months ago

Waterville, Maine, United States MAINE COURSE HOSPITALITY GROUP Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Maine Course Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable stay.

Key Responsibilities:

  • Guest Service: Greet guests in a friendly and professional manner, responding to their inquiries and requests in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, including check-in and check-out processes, ensuring accuracy and attention to detail.
  • Communication: Effectively communicate with guests, colleagues, and management, using strong verbal and written communication skills.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner, ensuring a positive experience.
  • Administrative Tasks: Process payments, handle cash, credit, and debit card transactions, and complete daily reports and balance cash drawers.

Requirements:

  • Customer Service Experience: Proven experience in customer service or hospitality, with a strong focus on delivering exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with guests and colleagues.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities, with the ability to resolve guest complaints and issues.
  • Attention to Detail: Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
  • Teamwork: Ability to work independently and as part of a team, with a positive and professional attitude.

Benefits:

  • Weekly Paycheck
  • 401k plus generous company match
  • Paid Time Off
  • Holiday Pay
  • Health
  • Dental
  • Vision
  • Travel Discounts
  • Company Scholarships for you or your family
  • Career Development Opportunity

Our Core Values:

  • Integrity: We operate with integrity, honesty, and transparency in all our interactions.
  • Family: We value our team members as family, providing a supportive and inclusive work environment.
  • Fun: We believe that work should be enjoyable, and we strive to create a positive and engaging work culture.
  • Respect: We treat each other with respect, dignity, and kindness, valuing diversity and individuality.