Medical Assistant

3 days ago

Waterville, Maine, United States Bon Secours Mercy Health Full time
Job Summary

The Medical Assistant Certified is a vital member of our healthcare team, providing indirect and direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint, documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications within the Medical Assisting scope and state guidelines.

Key Responsibilities
  • Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
  • Identifies significant changes in patient condition through data collection and reports them to the provider.
  • Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
  • Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
  • Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
  • Show patients to examination rooms and prepare them for the physician.
  • Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
  • Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
  • Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
  • Documents in electronic medical records (EMR) accurately and appropriately.
  • Manages in basket messages in the electronic health record (EHR) under the Providers verbatim instructions.
  • May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
  • Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Requirements
  • Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
  • Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
  • High School/GED (required)
  • Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
Preferred Qualifications
  • Completion of externship or clinical lab training
  • 1 year of recent Medical Assisting experience
What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and retirement savings plan. We also offer paid time off, educational assistance, and a supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team.

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