Customer Service Representative

1 month ago

Waterville, Ohio, United States StoryPoint Full time
Job Description

At StoryPoint, we are seeking a highly skilled and courteous Receptionist to provide exceptional service to our residents and guests. This part-time position requires a strong ability to multitask, handle multiple phone lines, and maintain a clean and organized front desk area.

Key Responsibilities:

  • Answer all telephone calls and transfer calls to the appropriate department.
  • Daily resident check-in and check-out.
  • Provide 1440 experience to our senior residents.
  • Distribute applications to prospective employees.
  • Refer prospective residents and families to the Leasing Team.
  • Sort and deliver mail, internal messages, and packages to residents and staff.
  • Maintain the Front Desk Log Book.
  • Handle marketing telephone inquiries and drop-ins according to community guidelines.
  • Maintain resident sign-in/out log.
  • Ensure lobby refreshments are available during specified hours.
  • Maintain Application Flow Log.
  • Maintain a clean and neat office environment.
  • Collect work orders and information for the maintenance director.
  • Know emergency call system and emergency procedure.
  • Perform all accountabilities in a timely and efficient manner following company policies and procedures.
  • Work independently in a professional atmosphere.
  • Keep the supervisor promptly and fully informed of all situations or unusual matters of significance.
  • Assist with accounting duties as assigned by the Property Administrator.
  • Dress in a professional manner and wear a name tag.
  • Maintain a positive attitude that supports team performance and productivity.

Working Conditions:

This position requires standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The employee may be required to push residents in wheelchairs occasionally. The employee may occasionally bend, reach, grasp, squat, and kneel. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families, and Communities

At StoryPoint, we've created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just 'does their job.' The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers, and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, StoryPoint is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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