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Assistant Manager

2 months ago

Burlington, Massachusetts, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the success of our store by leading and developing our team members.

Key Responsibilities:

  • Train and coach employees to ensure they have the skills and knowledge needed to provide excellent customer service and achieve sales goals.
  • Delegate tasks and responsibilities to team members and provide ongoing feedback and coaching to ensure they are meeting expectations.
  • Hold team members accountable for their performance and provide support and guidance as needed.
  • Ensure that team members are providing fast and friendly service to customers, and that the store is meeting or exceeding sales and customer satisfaction goals.
  • Staff and schedule team members to ensure adequate coverage and to control labor costs.
  • Ensure that cash handling procedures are followed and that inventory and ordering processes are accurate and efficient.

Requirements:

  • 2+ years of experience in a management or supervisory role in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.