Customer Support Representative

4 days ago


Milwaukee, Wisconsin, United States Cycle Company, LLC Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Cycle Company, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide technical and functional support for our e-bicycles, including troubleshooting and repair
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Document customer interactions and manage associated data
  • Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers

Requirements:

  • 1-3 years of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Proficient in office software, preferably Google Workspace
  • Experience with customer service or ticketing systems
  • Availability to work a flexible schedule, including evenings and weekends

Preferred Qualifications:

  • Previous experience in the bicycle industry
  • Experience with CRM systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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