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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States HMSHost Full time
Job Summary

The Customer Service Representative is a key member of the HMSHost team, responsible for delivering exceptional customer experiences in our retail environments. This role requires a strong focus on customer satisfaction, sales, and service excellence.

Key Responsibilities
  • Provide top-notch customer support and handle customer inquiries in a professional and courteous manner.
  • Work closely with associates to ensure consistent application of customer service standards and provide training as needed.
  • Coordinate and deliver training programs for hourly staff, focusing on customer service and sales techniques.
  • Provide feedback to management on associate development and act as a mentor to new hires.
  • Administer service excellence training programs and Mystery Shop evaluations to ensure high standards are met.
Requirements
  • High School diploma or equivalent required.
  • Customer service and/or training experience preferred.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a friendly and professional manner.
What We Offer

HMSHost is an equal opportunity employer committed to diversity and inclusion. We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment.