Customer Service Representative

1 week ago


Fort Worth, Texas, United States Professional Alternatives Full time
Job Opportunity

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective customer service and support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed sales and customer service performance metrics

Requirements:

  • 1+ year of inside sales, energy experience, or call center/customer service experience
  • Bilingual in English and Spanish (highly preferred)
  • Ability to work in a high-energy sales environment as a team player
  • Strong interpersonal, analytical, oral, and written skills
  • Proficiency with Microsoft Office (Excel, Word)
  • Demonstrated ability in computer skills, including email, CRM system, and Web-based tools

Benefits:

  • Competitive base pay
  • Uncapped commissions
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday (morning or afternoon shift)
  • Must be flexible to potentially work Saturdays once the call center opens up on that day

Relocation:

  • Bedford, TX: Reliably commute or planning to relocate before starting

At Professional Alternatives, we pride ourselves on building lasting relationships with each client and candidate. Our hands-on approach allows us to make the best long-term match for both. We are committed to providing exceptional customer service and support to our clients, and we are seeking a dedicated and results-driven individual to join our team.



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