Customer Service Representative
1 week ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective customer service and support via phone, email, and other communication channels
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed sales and customer service performance metrics
Requirements:
- 1+ year of inside sales, energy experience, or call center/customer service experience
- Bilingual in English and Spanish (highly preferred)
- Ability to work in a high-energy sales environment as a team player
- Strong interpersonal, analytical, oral, and written skills
- Proficiency with Microsoft Office (Excel, Word)
- Demonstrated ability in computer skills, including email, CRM system, and Web-based tools
Benefits:
- Competitive base pay
- Uncapped commissions
- 401(k) plan
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday (morning or afternoon shift)
- Must be flexible to potentially work Saturdays once the call center opens up on that day
Relocation:
- Bedford, TX: Reliably commute or planning to relocate before starting
At Professional Alternatives, we pride ourselves on building lasting relationships with each client and candidate. Our hands-on approach allows us to make the best long-term match for both. We are committed to providing exceptional customer service and support to our clients, and we are seeking a dedicated and results-driven individual to join our team.
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