Service Warranty Coordinator
2 weeks ago
Bruckner Truck & Equipment stands as one of the largest family-owned semi-truck dealerships in the United States, operating across more than 40 locations in 11 states with a dedicated team of over 1,500 members.
- We are not just a dealership; we are a vital partner to transportation providers, ensuring the smooth operation of daily life.
- Our commitment extends to our local communities.
- We prioritize the well-being of our employees.
- We uphold Honesty and Integrity in all our dealings.
- We value our employees and the communities we serve.
- We are dedicated to customer satisfaction.
- We strive to go above and beyond.
- Competitive Salary Packages
- Paid Time Off and Holidays
- Comprehensive health, dental, and vision insurance
- Commitment to Training & Development
- Generous 401(k) and Profit-Sharing Plans
- Tuition Assistance Programs
- Employee Stock Ownership opportunities
- Loan Reimbursement Programs for Technicians
- Disability and Life Insurance coverage
- Opportunities for Internal Promotions
- Flexible Spending Accounts
- Health Club Reimbursement
- A Family and Team-Oriented Work Environment
- Referral Bonuses for Employees
- Engaging and Challenging Work Assignments
- A Drug-Free Workplace
The Warranty-Service Clerk is responsible for ensuring the efficient operation of the Service Department. This includes preparing shop repair orders for closure, maintaining a duplicate file of all warranty claims, and assisting with the prompt shipping of defective warranty parts.
KEY RESPONSIBILITIES
Essential duties include, but are not limited to:
1. Process all shop orders upon job completion, ensuring accurate listing of repairs and correct charging of parts and labor.
2. Prepare warranty claims for all eligible repair orders and submit them to the Warranty Manager for closure approval.
3. Generate warranty claims in PMT for all defective parts purchased by customers, facilitating submission by the Warranty Manager.
4. Assist the Warranty Manager in correcting and re-filing warranty claims returned due to errors in a timely manner.
5. Maintain a ledger of all parts returned for warranty, ensuring accurate documentation and weekly reporting to the Warranty Manager.
6. Create and file copies of all warranty claims, credits, debits, and related documents.
7. Ensure all parts are returned to their designated locations on a weekly basis.
8. Address warranty inquiries from service, parts, and sales departments.
9. Support the Service Department by answering phones during busy periods.
10. Regularly monitor open repair order reports to ensure proper documentation flow through the dealership.
ADDITIONAL TASKS
Willingness to perform other miscellaneous tasks as required by the business.
EDUCATIONAL BACKGROUND
- A minimum of a high school diploma is required; additional coursework is advantageous but not mandatory.
- Willingness to engage in continuing education as necessary.
A minimum of 1 year of experience in parts or service is required, with 2 years preferred. Experience with warranty processes is beneficial but not essential.
SKILLS & ABILITIES
Ability to interpret computer-generated reports, invoices, and other documentation. Proficiency in manual calculations or using calculators/computers is required. Must be adept at operating computer terminals, 10-key calculators, fax machines, and other office equipment. Strong communication skills are essential for effective interaction with customers, vendors, and colleagues.
Learn more about our family-owned company and our commitment to our employees.
We take pride in being recognized as the employer of choice by our 1500+ employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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