House Manager

8 hours ago


Rochester, New York, United States Nazareth College Full time
Job Summary

The House Manager is responsible for ensuring the smooth operation of the theatre lobby and corresponding venue, providing high-level customer service to patrons, and leading the Front of House team of ushers and volunteers.

Key Responsibilities
  • Foster a welcoming and professional environment for all patrons, students, staff, and volunteers.
  • Lead the Front of House team and ensure the smooth running of FOH operations, including usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, and emergency evacuation procedures.
  • Collaborate with the Stage/Production Manager and Box Office Coordinator to determine when to open the 'House' and assure seamless event timelines and needs.
  • Handle patron issues or concerns/emergencies that may arise during events.
  • Prepare timely and accurate submission of event reports following each performance.
Requirements
  • Proficiency using Excel and Google Docs.
  • Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner.
  • Able to work independently.
  • Must be able to work some evening/weekend shifts.


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