Process Improvement Project Manager I
6 hours ago
As a Process Improvement Project Manager I at MetroPlus Health Plan, you will lead process improvement projects, developing and overseeing the operational aspects and scope of a project. You will create and execute project charters, workflows, executive summaries, and other project documentation for larger scale and high impact process improvement projects.
You will apply process improvement methodology and enforce standards while ensuring quality assurance procedures. Your responsibilities will include documenting meeting minutes, action items, attendance, and facilitating project deliverable completion. You will also coordinate the development of project scope and business requirements through textual and visual documentation.
You will develop and manage detailed project "Current State/As Is" and "Future State/To Be" process workflows for the duration of the project to redesign processes, assist with solution designs, and establish baseline metrics for end state comparison. You will initiate and maintain strategic relationships with internal stakeholders to promote organizational goals, work with business owners to identify opportunities for process improvements, and work with management to define the short and long-term objectives and potential gains.
You will utilize industry and internal Process Improvement best practices, techniques, and standards throughout project implementation. You will assist in integration and alignment of the operational excellence process with business strategies and priorities by supporting in the implementation of the performance evaluation, risk management, internal audit, and corrective action processes.
You will create, maintain, and update all project-related documents from the inception of the project through Executive approval to close the project. You will facilitate cross-functional team work to achieve larger, high-priority continuous improvement objectives and assist in the facilitation of work group meetings, as needed, in support of process improvement projects.
You will be responsible for documenting project scope, plan, execute, and track projects and schedule all necessary meetings with autonomy. You will provide weekly updates to the Process Improvement project tracker for C-Suite monitoring and routinely report out on process performance and improvements in key metrics.
You will assist in the creation and delivery of presentations on project status and outcomes to management as needed. You will evaluate the effectiveness of the process improvement program and demonstrate the department's commitment to excellent customer service through prompt responses to all internal and external customers.
You will occasionally attend PI project meetings on behalf of the Director of Process Improvement to offer guidance and mentorship to the Process Improvement Specialist. You will occasionally lead meetings for projects assigned to other Process Improvement Specialists or Process Improvement Project Managers when staff is out of the office and the project is high priority.
You will assist with other projects and tasks as needed that may not be directly related to an assigned process improvement project.
Requirements
- Bachelor's Degree in Healthcare Administration, Finance, Accounting, Business, Science, or related field
- Masters in Business Administration (MBA) or Masters in Public Health (MPH) preferred
- 5 years' experience in process improvement role in a health plan, or progressive experience in consulting, operations, or related discipline
- Minimum 2 years of project management and/or operations management experience required, prior healthcare industry experience preferred
- Advanced proficiency in Microsoft Office applications including Outlook, Word, Excel, and Visio
- Advanced proficiency in DMAIC process improvement methodology. Six Sigma project experience preferred
- Experience in business processes, corrective action plan implementation
- Experience leading projects &/or initiatives is required
- Managed care experience strongly preferred
- Change Management experience required
- Maintains strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate and collaborate effectively across multiple business units
- Excellent customer services skills and the ability to effectively communicate with internal and external customers
- Strong analytical, oral communication, and technical writing abilities
- Continuous improvement mindset
- Natural curiosity and willingness to question how and why a process is being done the way it is happening and challenge status quo
- Demonstrated ability to work effectively with cross-functional resources
- Has a result-oriented, positive, creative, and responsible approach to projects
- Project Management Professional (PMP) Certification preferred (can be supplemented by years of experience)
- Six Sigma or Lean Six Sigma Green Belt Certification or higher is strongly preferred (can be supplemented by years of experience)
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