Facilities Operations Manager

2 weeks ago


Catonsville, Maryland, United States Continental Realty Full time
Job Overview

Position: Service Manager

Role Summary

As a Service Manager, you will oversee a dedicated team of technicians responsible for upholding the operational standards of our residential community. Your leadership will be crucial in ensuring the maintenance and repair of our facilities, which encompass a variety of living spaces.

Key Responsibilities

  • Provide effective leadership to a skilled team, ensuring timely and high-quality repairs alongside preventive maintenance.
  • Independently assess and resolve maintenance issues, seeking external contractor support only when necessary, while clearly communicating action plans to both your team and residents.
  • Collaborate closely with management to relay technical insights regarding the community's mechanical systems and contribute to informed decision-making.
  • Foster a culture of knowledge sharing within the team, prioritize tasks, delegate responsibilities, and encourage team members to exceed expectations.
  • Maintain a strong focus on detail and follow-up to guarantee the quality of completed work.
  • Engage in team-building activities to enhance collaboration and efficiency.
  • Participate in the emergency on-call rotation on a scheduled basis.

Essential Qualifications

  • A minimum of 3 years of experience in a managerial role within service operations.
  • At least 5 years of relevant industry experience.
  • Possession of EPA Certification.
  • Proficient technical skills, including the ability to troubleshoot, repair, and maintain HVAC systems, appliances, carpentry, plumbing, electrical systems, and other general maintenance tasks.
  • Strong record-keeping and reporting capabilities.
  • Must have access to a vehicle and tools, and be willing to participate in the emergency on-call rotation.
  • Excellent customer service skills are essential.

We provide comprehensive resources to support your role and facilitate informed decision-making.



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