Patient Service Coordinator Ambulatory I
1 month ago
Hennepin Healthcare is a comprehensive healthcare system that includes a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County.
Responsibilities:- Welcome patients and guests in a friendly manner, following the "I am Welcomed" standard workflow.
- Provide navigation assistance to all patients and guests.
- Utilize the electronic health record accurately and efficiently to perform patient check-in, point of service collections, registration, and patient check-out.
- Ensure personal workspace and patient waiting areas are neat and sanitized.
- Handle patient financial transactions, including cash box, cash collections, credit/debit card transactions, and daily reconciliation.
- Promote the organization and assist in maintaining clinic efficiency.
- Check-out patients and provide scheduling support for contracted providers and specialty departments.
- Provide support for providers with requests and urgent needs.
- Manage special patient needs upon request.
- Maintain Clerical Pool In-basket messages and complete them appropriately based on the SLA and urgency of the message.
- Receive and create encounters for medical forms and deliver them to the clinical team.
- Assist with processing of time-sensitive patient needs, such as patient forms, etc.
- High School Diploma or equivalent.
- At least one year of experience in a related field and/or six months of Front of House experience.
- One year of customer service experience.
Hennepin Healthcare is an equal employment opportunity employer and welcomes individuals from diverse backgrounds to apply. We are committed to creating an inclusive and equitable work environment that celebrates diversity, equity, inclusion, and belonging.
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