Customer Service and Sales Representative

5 days ago


Titusville, Florida, United States Del-Air Heating & Air Con Full time

About Us

DEL-AIR Heating & Air Con is a rapidly growing industry leader with a presence in Central Florida. Our company culture values customer satisfaction, teamwork, and innovation.

Sales/Service Coordinator Position Overview

We are seeking a highly motivated Sales/Service Coordinator to join our team. This role will be responsible for communicating with customers regarding their comfort consultations and installation sale agreements. The ideal candidate will have excellent customer service skills, strong interpersonal and communication skills, and the ability to work in a fast-paced environment.

Estimated Salary: $45,000 - $65,000 per year

Job Description

The Sales/Service Coordinator will be responsible for:

  • Providing best-in-class customer service to current and prospective customers.
  • Navigating through incoming and outgoing calls, and dispatching calls to the appropriate sales team member.
  • Entering customer's information in the company database and providing assistance to ensure that inquiries are handled efficiently.
  • Managing and deescalating customer concerns and working to resolve them efficiently and effectively.
  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
  • Responsible for special projects as requested by management and other duties/responsibilities as assigned to meet the ongoing needs of the organization.
  • Ensure compliance with all Del-Air policies and procedures.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience working in a sales role.
  • Experience in dispatching calls.
  • Goal-oriented with a strong desire to succeed.
  • Excellent customer service skills.
  • Strong interpersonal and communication skills.
  • Good writing skills.
  • Professional appearance.
  • Service Titan experience preferred but not required.
  • Bilingual (English and Spanish) a plus but not required.
  • Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer programs.
  • Meet required performance standards and metrics.
  • Proficient with Microsoft Office products.

Benefits

We offer a competitive hourly and bonus pay package, as well as:

  • Opportunities for career growth and advancement.
  • Company-paid life insurance.
  • Company-paid telehealth program - MDLIVE.
  • Medical, dental, and vision plans.
  • Supplemental benefit plans (disability, accident, critical illness, etc.).
  • Paid time off (PTO) / paid holidays.
  • 401K retirement plan - match.
  • Corporate wellness and safety programs.
  • Referral incentives.
  • And more...

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, please submit your resume or detailed description of your job history to be considered for this position.



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