Tax Office Operations Manager

3 weeks ago


Reston, Virginia, United States H&R Block Full time

Role Overview

H&R Block is seeking a highly skilled and customer-focused Associate Team Leader to support our retail tax offices during the busy tax season. As a key member of our team, you will be responsible for ensuring exceptional client experiences and providing daily operations direction for the tax office.

Key Responsibilities

  • Support the Multi-Unit Team Leader in executing Service Standards and client service expectations
  • Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines and quality standards
  • Provide phone coverage and engage with clients to deliver an outstanding experience
  • Lead daily huddles and communicate essential information to office associates

Requirements

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule

About H&R Block

We believe in the power of people helping people and strive to create an environment where everyone feels safe to bring their authentic self to work every day. As an equal opportunity employer, we welcome and celebrate diversity in the workplace and are committed to building a connected culture that values trust, care, and connections.



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