Fitness Center Attendant

4 weeks ago

Coral Gables, Florida, United States Biltmore Hotel Full time
Job Summary

The Fitness Center Attendant is responsible for providing exceptional guest service to hotel guests and members, ensuring quality service and maintaining the cleanliness and sanitary levels of the facility. This role requires the ability to work independently and as part of a team, with a focus on delivering a high level of service and ensuring the overall success of the fitness center.

Key Responsibilities
  • Provide exceptional guest service to hotel guests and members
  • Maintain the cleanliness and sanitary levels of the facility
  • Supply adequate amenities to guests and members throughout the facilities
Requirements
  • High School diploma required
  • Prior experience working in a fitness center preferred
  • Ability to speak, read, write, and understand the English language
  • Ability to fold and restock towels and gym equipment
  • Ability to provide legible communication and directions
  • Ability to create healthy juices and smoothies
  • Ability to maintain a working area clean and orderly
  • Ability to clean any and all areas, including bathrooms and showers
  • Ability to stand for at least 90% of the time
  • Ability to perform job functions with attention to detail, speed, and accuracy
  • Ability to prioritize and organize
  • Ability to think clearly and remain calm under pressure
  • Ability to follow directions thoroughly
  • Ability to understand guest service needs
  • Ability to work cohesively with coworkers as part of a team
  • Ability to work with minimal supervision
  • Ability to maintain confidentiality of guest information and pertinent resort data
  • Ability to possess moderate to advanced computer skills
  • Ability to work in a dynamic and constantly changing environment and adapt to multitasking
Physical Demands
  • Ability to lift objects at least 60lbs throughout the day without assistance
  • Ability to push and pull carts at least 200lbs daily without assistance
  • Ability to stand, sit, or walk for an extended period or for an entire work shift
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Ability to use, carry, and operate all necessary office equipment using finger dexterity
  • Ability to communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity
  • Ability to visually look at a computer for extended periods
  • Ability to adapt to moderate temperatures in the hotel
Success Criteria
  • Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
  • Guest Focused
  • Anticipates guests' needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful, and genuine behavior with internal and external guests
  • Delivers their Best
  • Has energy and sense of urgency for their work
  • Resourceful, makes things happen, and looks for ways to work more efficiently
  • Always looks their best and acts appropriately
  • Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  • Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty, and trust
  • Time Management
  • Uses their time effectively and efficiently; values time, concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
  • Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree

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