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Customer Service Ambassador

2 months ago

Santa Clara, California, United States Chi Jiang - State Farm Agent Full time
Customer Service Representative

At Chi Jiang - State Farm Agent, we're seeking a talented Customer Service Representative to join our team. As a key member of our agency, you'll play a vital role in delivering exceptional customer experiences that drive business growth.

Responsibilities:
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers on insurance options and promote the development of our business.
  • Employ exemplary communication skills to efficiently meet customer needs while fostering a positive and productive work environment.
Qualifications:
  • Dedication to customer service and a strong ability to relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills to address customer concerns and drive business growth.
Benefits:
  • Hourly pay plus commission/bonus structure.
  • Growth potential and opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours to accommodate customer needs.
  • Competitive compensation package, including a salary of $20-$30,000 per year.

Our team is committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer a range of insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent, you'll have the autonomy to build your own business and make decisions about your team. If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.