Agency Operations Specialist

3 weeks ago


Chicago, Illinois, United States Ursus, Inc. Full time

Job Summary:

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This role will support global agency management initiatives, focusing on tool evaluation, strategy implementation, and process standardization across regions.

The successful candidate will provide operational support for key priorities while ensuring consistent communication and data management across all regions.

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Key Responsibilities Include:

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  • 1. Agency Tool & Process Management">
    • Support and maintain user feedback databases and tool requirements across regions
    • Gather and organize performance metrics and user satisfaction data
    • Assist in preparing monthly usage reports
    • Support global process standardization initiatives
  • 2. Strategic Project Support">
    • Support regional agency strategy pilots
    • Coordinate stakeholder communications across multiple regions
    • Prepare monthly progress reports
    • Implement new processes and guidelines
  • 3. Agency Roster Management">
    • Maintain and update agency capability documentation
    • Gather market research for agency evaluation
    • Coordinate agency performance reviews
    • Maintain action plans for agency relationship management
  • 4. Process Development & Implementation">
    • Maintain agency management principles documentation across global regions
    • Standardize processes across various agency types
    • Maintain relationship management guidelines
    • Implement consistent processes across regions

Additional Responsibilities:

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  • Schedule team alignment meetings
  • Track project timelines and milestones
  • Prepare quarterly initiative reports
  • Support special projects as needed
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Required Skills & Qualifications:

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  • Understanding of agency workflows and operations
  • Experience with agency processes and documentation
  • Knowledge of different agency types (creative, digital, media, PR)
  • Strong attention to detail
  • Prioritization and time management skills
  • Ability to work effectively with multiple stakeholders
  • Team player mentality
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Salary Information:

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We offer a competitive salary range of $52-$57 per hour, based on experience and location in Chicago, IL.

Benefits:

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A comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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