Airport Lounge Ambassador

3 weeks ago


San Francisco, California, United States Hyde Park Hospitality Full time

Airport Lounge Host Job Summary

The Airport Lounge Host is a key representative of the service and hospitality of The Club lounge located inside the San Francisco International Airport. They set the tone for the guest's entire visit, providing a warm and welcoming experience.

Key Responsibilities:

  • Greet guests by name and assist them throughout their stay
  • Provide lounge tours and complete guest discrepancy reports
  • Maintain a friendly, cheerful, and courteous demeanor at all times
  • Accurately answer inquiries from guests and provide information on lounge facilities and services
  • Possess basic working knowledge of alcoholic beverages and food offerings
  • Complete paperwork related to daily sales, passenger counts, and miscellaneous reporting
  • Follow established safety procedures and report any health and safety incidents to the supervisor or manager on duty

Requirements:

  • Strong communication skills and ability to work as part of a team
  • Ability to effectively present information one-on-one and in group settings
  • Passion for servicing guests with proactive solutions
  • Ability to follow directions and procedures, effective time management, and organizational skills
  • Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards
  • Be able to stand during entire scheduled shift
  • Ability to handle the stress of a face-paced work shift up to ten (10) hours
  • Requires the ability to lift and/or move up to 40 pounds
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions
  • Report to work on a regular and timely basis
  • Able to work rotating shifts including weekends and holidays
  • Must be able to pass and obtain security background check and clearance to work in airport environment

Benefits:

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services

About the Company:

Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.



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