Customer Service Retail Specialist
2 weeks ago
Position Overview:
The Retail Customer Experience Representative is dedicated to providing exceptional service to all retail patrons. This role involves managing and processing shipments for courier services, as well as operating various office equipment such as copiers, fax machines, and point-of-sale systems.
Key Responsibilities:
- Deliver outstanding customer service by assisting clients with inquiries and providing detailed information about our range of products and services.
- Maintain a high standard of customer care, ensuring that every interaction is positive and informative.
- Exhibit strong problem-solving skills and the ability to work independently when addressing customer needs.
Qualifications:
- A high school diploma or GED is required.
- Previous experience in retail or customer service is essential (1-3 years of management experience may qualify for a training program).
- Strong communication and interpersonal skills are necessary for effective customer engagement.
- Ability to cross-sell and up-sell products and services effectively.
- Proficient in basic math and computer skills, including familiarity with Microsoft Office and Adobe Suites.
- Must be dependable with a solid work history and able to lift up to 45 pounds when necessary.
About The UPS Store:
The UPS Store is committed to supporting individuals and small businesses by offering a comprehensive array of services and products. We pride ourselves on being a reliable partner for all your shipping, printing, and office supply needs.
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