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Alarm Response Specialist

2 months ago

Trenton, New Jersey, United States Affiliated Monitoring Full time

Schedule:
12-hour shifts (7am-7pm) with rotating weekends.

Compensation:
$19 per hour along with a performance-based incentive.

Join our cutting-edge monitoring center, recognized as a leader in alarm and emergency response services. As part of our esteemed team at Affiliated Monitoring, you will collaborate with industry experts and continuously enhance your skills to contribute to the safety and security of our clients.

Role Overview:
As an Alarm Response Specialist, your primary responsibility will be to assist our distinguished clientele across the nation in safeguarding their properties.

Key Responsibilities:

  • Deliver exceptional customer service to ensure high levels of client satisfaction while managing real-time alarm responses.
  • Support clients with troubleshooting, technical inquiries, security system installations, and account management.
  • Comply with all regulations and protocols related to alarm and emergency response, maintaining adherence at all times.
  • Collaborate with various departments as needed to enhance service delivery.
  • Utilize diverse tools and systems to offer optimal solutions for our customers.

Qualifications:

  • A minimum of 1 year of experience in customer service or a call center setting.
  • Proficient in using computers and modern technology.
  • Able to thrive in a fast-paced, high-volume call center environment.
  • Excellent verbal and written communication skills.
  • Detail-oriented with a strong commitment to assisting others.
  • Reliable transportation is essential.