Customer Service Representative

1 week ago


Lafayette, Louisiana, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Provide personalized support to customers throughout their car-buying journey, from initial inquiry to final sale.
  • Conduct thorough vehicle inspections to ensure accuracy and transparency in the appraisal process.
  • Manage vehicle inventory, including receiving and processing shipments, and maintaining accurate records.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
  • Stay up-to-date on product knowledge and industry trends to provide informed recommendations to customers.
Requirements
  • High school diploma or equivalent required; sales and customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering results and meeting sales targets.
  • Basic computer skills and proficiency in Microsoft Office Suite.
  • Valid driver's license and ability to lift up to 25 pounds.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest and transparent customer experience. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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