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Customer Service Representative

2 months ago

Lafayette, Louisiana, United States American Telephone and Telegraph Company Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to customers via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction and retention targets
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and familiarity with CRM software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Recognition and rewards for outstanding performance
  • Collaborative and dynamic work environment
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.