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Customer Service Representative

2 months ago

Lafayette, Louisiana, United States Curana Health Full time
{"Job Title": "Customer Service Representative", "Job Description": "

Job Summary

Curana Health is a leading provider of value-based primary care services for the senior living industry. We are seeking a skilled Customer Service Representative to join our team and provide exceptional support to our patients and community partners.

Key Responsibilities

  • Manage inbound and outbound calls to and from patients to answer questions or concerns regarding account balances
  • Accurately update changes to patient demographic and insurance information in our computer database
  • Document detailed call notes
  • Verify insurance and file claims
  • Process patient payments over the phone
  • Inform patients of deductibles and co-pays
  • Interact with patients in a professional, courteous, and calm manner

Requirements

  • High School Diploma or Equivalent
  • Prior experience as a Customer Service Specialist or equivalent, ideally within a medical setting
  • Proficiency in Excel, Outlook, and Internet skills

What We Offer

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity and inclusion. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

", "lang_code": "en-US"}