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Restaurant Operations Manager

1 month ago

Gallipolis, Ohio, United States Ampler Burgers Full time
Burger King Restaurant Manager

The Restaurant Manager is responsible for ensuring the smooth operation of a Burger King restaurant. This includes managing financial controls, operations, people development, Guest service, and compliance across shifts to achieve desired restaurant outcomes. The Restaurant Manager has full accountability for restaurant operations in the absence of the Restaurant General Manager. They must be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

Responsibilities:

  • Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
  • Motivate and direct team members and Shift Supervisors to exceed Guest expectations with fast and friendly service in clean surroundings
  • Supervise and train team members and Shift Supervisors on team stations, BKC products, processes, and policies
  • Follow cash control/security procedures and help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
  • Assist RGM in enforcing compliance with government regulations, BK Market Policy, employment law, food safety, BK Security Policy, operations, and BK policies and procedures relating to all restaurant activities across shifts
  • As part of the restaurant management team, recruit, hire, train, and work to retain effective team talent, by making decisions or recommendations on hiring and advancement
  • Makes decisions or recommendations on the discipline and terminations of team members
  • Available to work evenings, weekends, and holidays
  • Prompt and regular attendance for assigned shifts, meetings, and training
  • Make Guests feel special
  • Other duties as assigned by the General Manager, District Manager, Officer, or Director of the Company.

Knowledge, Skills, and Abilities:

  • Excellent oral and written communication and interpersonal skills
  • Professional personal appearance
  • Ability to organize and prioritize various duties and work under pressures of deadlines
  • Ability to resolve problem situations immediately
  • Ability to develop, execute, and follow-up on action plans and management developmental plans
  • Ability to construct and work within a budget
  • Ability to read, write, analyze, and interpret general business reports
  • Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to use a computer and calculator
  • Ability to work flexible hours. Ability to work days, evenings, weekends, and holidays. Ability to work 50 – 65 hours per week up to six days a week.

Requirements:

  • Must be 18 years of age or older
  • Has an automobile with the required insurance coverage available to drive for the Company
  • Valid Driver's License
  • High School Diploma or GED required, some college preferred
  • Complete all internal certification programs
  • 1 year of experience working in the quick service restaurant industry

Physical Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently bending, stooping, and kneeling. This position is very active requiring occasional crawling and climbing. Ability to lift/move 50 pounds. Regular exposure to video terminal display. Travel in personal vehicle leading to exposure to all driving conditions and hazards. Frequent standing for long periods of time. Ability to talk and hear. The employee is regularly required to talk and hear and have the ability to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. Vision abilities of close vision, distance vision, and adjust focus. Ability to frequently taste or smell. The employee frequently works near moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, extreme heat, and risk of electrical shock. The noise level is usually loud.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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