Customer Service Representative

1 month ago

Gallipolis, Ohio, United States Farmers Bank and Savings Company Full time
Job Description

A Customer Service Representative at Farmers Bank and Savings Company serves our customers in a friendly manner while exhibiting professionalism, competence, and kindness. They are responsible for accurately processing account transactions, providing top-notch customer service, problem resolution, and representing Farmers Bank and Savings Company as an ambassador for our Bank.

Essential Functions
  • Provide friendly, quality service to Farmers Bank and Savings Company customers;
  • Manage a cash drawer in compliance with company policy and perform other teller functions as assigned;
  • Process daily transactions including but not limited to: deposits, withdrawals, loan payments, cashier's checks, night deposits, change orders, wire transfers, check orders, etc.
  • Maintain knowledge, promote, and endorse the Bank's products and services;
  • Carefully follow the Bank's policies, procedures, and practices to ensure the safety and soundness of the Bank's activities.
Qualities, Skills & Abilities
  • Customer focused with a problem-solving attitude;
  • Ability to maintain composure and show patience with difficult people and situations;
  • Strong verbal and interpersonal communication skills;
  • Ability to manage risk by identifying threats associated with business tasks and potential violations of policies and regulations;
  • Comfortable with technology and skills to effectively operate automated systems, software, and equipment.
Education & Experience
  • High school diploma or equivalent;
  • Proven experience with cash handling and customer service.

Work is performed largely in an office environment. Prolonged standing, sitting, and intermittent mental and visual concentration for computer usage is required. This position requires talking, listening, reaching, lifting, and handling with repetitive eye and hand movement. The employee is occasionally required to climb or balance, and to stoop, kneel, crouch, or crawl. The noise level is usually quiet to moderate. Hours worked are generally during normal business hours and average 40 hours per week with some expectation for community involvement. Employees may be required to work evenings and/or weekends and/or travel. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Farmers Bank and Savings Company is an Equal Opportunity Employer M/F/Disabled/Vet.

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