Digital Media Infrastructure Expert
5 days ago
At STAND 8 Technology Services, we are committed to delivering exceptional end-to-end IT solutions to our enterprise partners across the United States and globally. We are seeking a highly skilled Senior IT Support Specialist to join our team in Atlanta.
Job SummaryWe are looking for a talented individual to act as the technical backbone for tape digitization workflows, maintaining equipment, troubleshooting issues, and ensuring optimal system performance. This role requires a proactive problem-solver with technical expertise and excellent communication skills.
Key Responsibilities- Provide front-line technical support for robotic tape systems, ingest/capture servers, QC, and transcode platforms.
- Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
- Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
- Perform preventative maintenance for software and hardware, ensuring optimal performance and minimizing downtime.
- Collaborate with internal teams, including IT, Engineering, Maintenance, and Operations, to resolve issues.
- Liaise with external vendors for technical support, remote sessions, processing RMAs, and resolving technical issues.
- Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.
- Communicate effectively with clients, provide guidance and updates on issue resolution, and ensure client satisfaction.
- Two+ years of experience in a technical support role.
- Proven ability to support video digitization, encoding, and transcoding platforms.
- Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.
- Proficiency in Windows Server and OS.
- Knowledge of audio/video codecs and formats.
- Familiarity with MAM/PAM systems and metadata management.
- Foundational knowledge of enterprise infrastructure, including routers, firewalls, TCP/IP, and DNS.
- Experience with project management, documentation, and ticketing systems, such as ServiceNow, Asana, Jira, or Confluence.
- Experience with cloud-based storage and processing platforms, such as AWS or Azure, is a plus.
- Familiarity with database management systems, such as PostgreSQL or MS SQL, is a plus.
- The estimated salary range for this contract position is $65,000 - $90,000 per year, depending on experience.
- Medical coverage and Health Savings Account (HSA) through Anthem.
- Dental/Vision/Various Ancillary coverages through Unum.
- 401(k) retirement savings plan.
- Company-paid Employee Assistance Program (EAP).
- Discount programs through ADP WorkforceNow.
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