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Customer Service Representative

1 month ago

Wichita, Kansas, United States Equity Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Lead. In this role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities

• Provide prompt and professional service to customers via phone, email, and in-person interactions
• Respond to customer inquiries and resolve issues in a timely and effective manner
• Work collaboratively with other departments to provide a seamless customer experience
• Maintain accurate and up-to-date customer information
• Meet or exceed sales and customer satisfaction targets

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and proficiency in Windows-based systems

What We Offer

• Competitive hourly rate: $19 - $20 per hour
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous vacation and sick time off
• Opportunities for professional growth and development

About Us

Equity Bank is a full-service community bank with a strong commitment to customer service and community involvement. We offer a range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans. Our employees are the backbone of our organization, and we strive to provide a positive and supportive work environment that allows them to grow and thrive.