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Customer Service Representative

2 months ago

Peabody, Kansas, United States Geri Martin - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Geri Martin - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Provide top-notch customer service and support to clients, addressing their inquiries and concerns in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimizing disruptions.
  • Process insurance claims efficiently and effectively, following up with clients to ensure their needs are met.
  • Maintain accurate and up-to-date records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Detail-oriented and able to multitask, with a keen eye for accuracy and a proactive approach to problem-solving.
  • Previous customer service experience preferred, but not required.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and incentives.
  • The chance to make a real difference in the lives of our clients and contribute to the success of our agency.