Guest Service Representative

3 weeks ago


Tampa, Florida, United States Seminole Gaming Full time
Guest Service Representative

Estimated Salary: $38,000 - $58,000 per year

About Us

Seminole Gaming is a premier entertainment destination in Central Florida, offering a unique experience with high stakes table games, thousands of slot machines, and seven award-winning Zagat-rated restaurants.

We are committed to delivering exceptional guest experiences and creating a positive work environment for our employees.

Job Description

The Guest Service Representative is responsible for providing exceptional guest service, answering questions, and resolving issues in a professional and courteous manner.

  • Respond to guest inquiries and resolve issues promptly and professionally
  • Provide accurate information about products and services
  • Collaborate with team members to ensure seamless guest experiences

This role requires strong communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment.

Required Skills and Qualifications

High School diploma or equivalent required

Cashiering/money handling experience in making accurate change in a fast-paced environment

Must possess ability to maintain visual attention and mental concentration for significant periods of time

Must possess order-entry skills

Must be able to communicate effectively with guests and other team members

Benefits

We offer competitive benefits, including medical, dental, and vision insurance, 401K, paid time off, and annual bonus opportunities.

Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits.

Work Environment

Duties and responsibilities are typically performed in a store setting, which can be faced-paced. There may be times where you will need to be on the Casino Floor or pass through this area.



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