Player's Club Representative II

1 week ago


Tampa, Florida, United States iCIMS Organic ZipApply Full time

We are seeking a highly skilled and energetic Player's Club Representative II to join our team at Seminole Hard Rock Hotel & Casino Tampa. As a key member of our Guest Services team, you will play a vital role in providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Estimated Salary: $45,000 - $60,000 per year

Company Overview

Seminole Hard Rock Hotel & Casino Tampa is the premier entertainment destination in Central Florida, offering an array of amenities and activities that cater to diverse interests. Our hotel boasts 244 luxurious rooms and suites, while our gaming floor features high-stakes table games and over 5,000 slots. Additionally, we offer seven award-winning restaurants, a state-of-the-art spa, and exclusive VIP services.

We pride ourselves on delivering unparalleled service to our guests, and as a Player's Club Representative II, you will be instrumental in making this happen. If you possess excellent communication skills, a passion for customer service, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Job Description

The successful candidate will serve as a Guest Service Ambassador, responsible for:

  • Enrolling guests into the Player's Club program
  • Greeting and providing personalized service for VIP guests
  • Executing marketing events such as concerts, celebrity meet-and-greets, and tournaments
  • Performing front-of-house and back-of-house duties for concerts and high-profile celebrity events

You will work closely with our Events Team to ensure seamless execution of these initiatives, maintaining a professional demeanor in fast-paced environments.

Required Skills and Qualifications

To excel in this role, you should possess:

  • At least one year of customer service experience, preferably in a casino or hospitality setting
  • Excellent verbal and non-verbal communication skills
  • A strong ability to work independently and collaboratively as part of a team
  • Flexibility to adapt to changing circumstances and priorities
  • Ability to maintain confidentiality and handle sensitive information
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, vision, and life insurance
  • 401(k) retirement plan with company match
  • Paid time off and annual bonus opportunities
Work Environment

This role requires working in a fast-paced, guest-smoking environment with frequent exposure to general public and excessive noise. You must be able to stand and walk for long periods, lift up to 40 pounds, and occasionally move around the property.



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