Patient Registration Specialist

2 weeks ago


Huntington, West Virginia, United States Marshall Health Full time

Position Overview:

As a key member of our healthcare team, the Patient Registration Specialist is responsible for ensuring a seamless experience for our patients from the moment they arrive. This role involves a variety of tasks aimed at facilitating patient flow and maintaining accurate records.

Key Responsibilities:

  • Welcome and register all patients in a professional manner, ensuring effective communication throughout the process.
  • Handle incoming calls with courtesy, utilizing proper telephone etiquette to relay messages and direct inquiries appropriately.
  • Coordinate patient appointments for all healthcare providers, confirming details with patients a day in advance.
  • Gather comprehensive demographic and insurance details from each patient to ensure accurate records.
  • Process patient payments and co-payments, maintaining precise financial records and ensuring adequate cash handling.
  • Address patient inquiries regarding basic insurance or billing matters, or refer them to the appropriate personnel when necessary.
  • Maintain a tidy and organized work area, restocking supplies and ensuring all equipment is in good working order.
  • Assist in locating medical records and other essential documents as requested by healthcare professionals.
  • Perform additional tasks as assigned to support the overall operations of the office.

Qualifications:

Education: High school diploma or equivalent (GED) is required.

Experience: A minimum of six months in a medical office environment is preferred. Familiarity with medical terminology, word processing, and computer skills is advantageous. Candidates should exhibit professionalism in all interactions, both in person and over the phone.

Note: Internal candidates should contact Human Resources to verify eligibility prior to applying.



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