Patient Care Transfer Specialist

2 weeks ago


Huntington, West Virginia, United States Cabell Huntington HospitalSt. Mary Full time
Job Overview

The Patient Care Transfer Specialist oversees the movement of patients into and out of Cabell Huntington Hospital, ensuring a superior customer service experience for our referring healthcare providers and facilities. For incoming patients who cannot be adequately accommodated at Cabell Huntington, the Specialist aids referring physicians and hospitals in securing appropriate patient care services at alternative locations.

Upon receiving a referral request, the Specialist collects necessary information from referring facilities and coordinates all aspects of patient acceptance. This process is executed in collaboration with referring and receiving physicians, the medical command center, the House Supervisor, and patient registration as needed.

When a patient needs to be transferred from Cabell Huntington to another facility, the Specialist communicates pertinent information to the relevant parties and keeps transferring staff updated throughout the process. In this capacity, the Patient Care Transfer Specialist collaborates with referring and receiving physicians, the medical command center, the Nursing supervisor, patient registration, social services, and case management as appropriate.

The Patient Care Transfer Specialist acts as a champion for customer service excellence. This objective is achieved by providing daily feedback on inpatients transferred from other facilities, assisting in promoting the various service lines available at Cabell Huntington Hospital, and striving to fulfill the tertiary transfer needs of physicians, staff, and patients at referring facilities throughout the region.

The specific shift will be determined by each hiring manager. The compensation will be established in accordance with the labor agreement.

Qualifications

Experience in emergency and/or critical care nursing with a solid understanding of appropriate patient triage. Recognition of the significance of utilization review and/or quality assurance-related activities. Basic computer operation and keyboard skills. Proven track record of outstanding customer service and communication abilities.

Special Licenses, Registration, or Certification:
  • Active, unrestricted registered nurse license in West Virginia
  • Preference will be given to candidates holding Certified Emergency Nurse and/or Critical Care Registered Nurse credentials
  • Preference will be given to those with ACLS, BTLS/PHTLS, PALS/PEPP certifications
Education:
  • Preference will be given to individuals with a Bachelor’s degree or higher
Experience Level and Type:
  • Minimum of two years of experience in adult critical care and/or emergency nursing
  • Preference will be given to those with a proven history of excellent customer service


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