International Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Associate Customer Account Specialist, International to join our team at Exactech. This role will be responsible for providing exceptional customer service, processing orders accurately, and ensuring a seamless experience for our customers.
Key Responsibilities- Partner with customer service teams to resolve customer inquiries and issues in a timely and professional manner.
- Process orders efficiently, ensuring accuracy and attention to detail.
- Validate orders for consistency with departmental policies and procedures.
- Advocate on behalf of customers to resolve issues and improve their experience.
- Identify and resolve pricing discrepancies, working closely with the Pricing Administrator and customers.
- Investigate and resolve invoice discrepancies, approving adjustments as necessary.
- Refer product failure complaints to the Regulatory Department for investigation and resolution.
- Provide exceptional customer service to internal and external customers.
- Apply the Quality System and relevant Federal and International standards.
- Associate's Degree from an accredited institution required; Bachelor's Degree preferred.
- Experience in customer service or a related field preferred.
- Experience in the healthcare industry preferred.
- Bilingual or multilingual preferred but not required.
- Excellent organization, interpersonal, and communication skills.
- Attention to detail and accuracy.
- Ability to handle multiple projects simultaneously.
- Advanced computer skills with emphasis on word and excel.
- Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.
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Gainesville, Florida, United States Exactech Full time{"Job Title": "Associate Customer Account Specialist, International", "Job Description": "Job SummaryWe are seeking a highly skilled and detail-oriented Associate Customer Account Specialist to join our international team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders...
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