International Customer Service Representative

2 weeks ago


Gainesville, Florida, United States Exactech Full time
Job Title: Associate Customer Account Specialist, InternationalJob Summary

We are seeking a highly skilled and detail-oriented Associate Customer Account Specialist, International to join our team at Exactech. This role will be responsible for providing exceptional customer service, processing orders accurately, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Partner with customer service teams to resolve customer inquiries and issues in a timely and professional manner.
  • Process orders efficiently, ensuring accuracy and attention to detail.
  • Validate orders for consistency with departmental policies and procedures.
  • Advocate on behalf of customers to resolve issues and improve their experience.
  • Identify and resolve pricing discrepancies, working closely with the Pricing Administrator and customers.
  • Investigate and resolve invoice discrepancies, approving adjustments as necessary.
  • Refer product failure complaints to the Regulatory Department for investigation and resolution.
  • Provide exceptional customer service to internal and external customers.
  • Apply the Quality System and relevant Federal and International standards.
Requirements
  • Associate's Degree from an accredited institution required; Bachelor's Degree preferred.
  • Experience in customer service or a related field preferred.
  • Experience in the healthcare industry preferred.
  • Bilingual or multilingual preferred but not required.
Skills and Abilities
  • Excellent organization, interpersonal, and communication skills.
  • Attention to detail and accuracy.
  • Ability to handle multiple projects simultaneously.
  • Advanced computer skills with emphasis on word and excel.
  • Ability to exercise independent judgment and creatively develop/execute tasks under minimal supervision.


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