Construction Warranty Manager

5 days ago


Albuquerque, New Mexico, United States Pavilion Construction Full time
Job Summary

Pavilion Construction is seeking a skilled Warranty Manager to join our team. As a key member of our operations team, you will be responsible for ensuring timely and effective resolution of warranty service inquiries.

Key Responsibilities
  • Respond to warranty service inquiries in a timely and professional manner.
  • Accurately research and troubleshoot warranty issues, track all warranty requests, and implement cost-effective solutions.
  • Work closely with Pavilion team members, property managers, owners, and subcontractors to determine warranty eligibility.
  • Maintain accurate records of warranty service repairs and ensure timely completion of all service repairs.
  • Hold subcontractors accountable for results and ensure excellent customer service.
  • Perform required inspection services within approved company standards.
  • Present service invoices to project managers for approval and monitor repair budgets.
  • Coordinate and direct client systems training sessions.
Requirements
  • Minimum of three years of verifiable experience in construction office management.
  • Excellent customer service and communication skills.
  • Highly motivated and able to work with minimal supervision.
  • Competency with Microsoft Office Suite: Excel and Word.
  • Able to multitask, be organized, and work under pressure.
  • Experience in supporting senior management.
  • Strong team player.
  • Ability to lift and/or move up to 50 pounds.
Benefits
  • Medical
  • Dental
  • Vision
  • HRA
  • LTD
  • Life
  • FSA
  • 401K/Roth (up to 4% match)
  • PTO
  • 11 Paid Holidays


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