Rooms Operations Manager Overnight

4 weeks ago


New York, New York, United States Marriott Full time

bJobSummary/bbrbrAsaRoomsOperationsManagerOvernight,youwillplayacrucialroleinsupportingthesuccessfulexecutionofalloperationsinthehoteloperationsdepartments,includingFrontOffice,Engineering/Maintenance,andHousekeeping.Yourprimaryresponsibilitywillbetomanagestaffandensurethatstandardsandproceduresarebeingfollowed.Youwillstrivetocontinuallyimproveguestandemployeesatisfactionandmaximizethefinancialperformanceofthedepartment.brbrbCandidateProfile/bbrbrTobesuccessfulinthisrole,youwillneedahighschooldiplomaorGED,and4yearsofexperienceintheguestservices,frontdesk,housekeeping,orrelatedprofessionalarea.Alternatively,youcanhavea2-yeardegreefromanaccrediteduniversityinHotelandRestaurantManagement,Hospitality,BusinessAdministration,orarelatedmajor,and2yearsofexperienceintheguestservices,frontdesk,housekeeping,orrelatedprofessionalarea.brbrbCoreWorkActivities/bbrbrAsaRoomsOperationsManagerOvernight,yourcoreworkactivitieswillinclude:brbrEnsuringthatgoalsarebeingtranslatedtotheteamastheyrelatetoguesttrackingandproductivity.brbrUnderstandingemployeeandguestsatisfactionresultsandcommunicatinggameplanstoaddressneedareasandexpandonthestrengths.brbrAssistinginensuringthattheteamhasthecapabilitiestomeetexpectations.brbrAssistingemployeesinunderstandingguests'ever-changingneedsandexpectations,andexceedingthem.brbrbSupportingPropertyRoomsOperationsFunction(s)/bbrbrAsaRoomsOperationsManagerOvernight,youwillalsoberesponsiblefor:brbrFollowingproperty-specificsecondeffortandrecoveryplans.brbrPublishingallguestsatisfactionresultsinatimelyfashion,includingallguestsatisfactionforms,commentcards,andguestletters.brbrTakingproactiveapproacheswhendealingwithemployeeconcerns.brbrExtendingprofessionalismandcourtesytoemployeesatalltimes.brbrCommunicating/updatesallgoalsandresultswithemployees.brbrAssisting/teachingtheteamschedulingagainstguestandhours/occupiedroomgoals.brbrPerforminghourlyjobfunctionsasneeded.brbrbManagingandMonitoringActivitiesthatAffecttheGuestExperience/bbrbrAsaRoomsOperationsManagerOvernight,youwillalsoberesponsiblefor:brbrProvidingexcellentcustomerservicebybeingreadilyavailable/approachableforallguests.brbrTakingproactiveapproacheswhendealingwithguestconcerns.brbrExtendingprofessionalismandcourtesytoguestsatalltimes.brbrRespondingtimelytocustomerservicedepartmentrequests.brbrEnsuringallteammembersmeetorexceedallhospitalityrequirements.brbrbAssistinginManagingProfitability/bbrbrAsaRoomsOperationsManagerOvernight,youwillalsoberesponsiblefor:brbrAssistinginperformingrequiredannualQualityauditwithGM&RD.brbrEnsuringaviablekeycontrolprogramisinplace.brbrUnderstandingfinancialstatements,sales,andactivityreports,andotherperformancedata.brbrbBenefits/bbrbrMarriottoffersacompetitivecompensationpackage,includingabonusprogram,401(k)planwithupto5%companymatch,employeestockpurchaseplanat15%discount,accruedpaidtimeoff(includingsickleavewhereapplicable),traveldiscounts,pre-taxcommuterbenefits,andotherlifeandworkwellnessbenefits.Benefitsmaybesubjecttogenerallyapplicableeligibility,waitingperiod,contribution,andotherrequirementsandconditions.brbrbAboutMarriott/bbrbrMarriottInternationalisanequalopportunityemployer.Webelieveinhiringadiverseworkforceandsustaininganinclusive,people-firstculture.Wearecommittedtonon-discriminationonanyprotectedbasis,suchasdisabilityandveteranstatus,oranyotherbasiscoveredunderapplicablelaw.brbrMarriottHotelsstrivetoelevatetheartofhospitality,innovatingateveryopportunitywhilekeepingthecomfortoftheoh-so-familiarallaroundtheglobe.AsahostwithMarriottHotels,youwillhelpkeepthepromiseof"WonderfulHospitality.Always."bydeliveringthoughtful,heartfelt,forward-thinkingservicethatupholdsandbuildsuponthislivinglegacy.Withthenamethat'ssynonymouswithhospitalitytheworldover,weareproudtowelcomeyoutoexploreacareerwithMarriottHotels.



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