Professional Parking Operations Manager

1 month ago

Chattanooga, Tennessee, United States Parking Management Services Full time
{"Overview":[

Parking Management Company is a rapidly growing leader in the hospitality industry, providing exceptional valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.

],"Responsibilities":[
  • Schedule staff according to business forecasts, payroll budget guidelines, and productivity requirements.
  • Oversee performance reviews, training, and development of all staff to achieve service quality standards.
  • Manage all aspects of self-parking operations, including guest interaction and shift coverage.
  • Maintain supplies and inventories on an as-needed basis or at a minimum monthly par.
  • Motivate Attendant team members and establish a productive working environment at each location.
  • Ensure guest satisfaction and respond to those guests who require follow-up.
  • Analyze reports and communicate information to staff and appropriate locations.
  • Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters.
  • Work closely with all client departments to ensure groups and special functions are handled smoothly.
  • Coordinate training efforts and continually assess the progress of all staff in technical and service excellence skills.
  • Correspond with clients in a consistent manner, reporting financial results and operational overview.
],"Requirements":[
  • Travel: 15-50%
  • Proficiency with Microsoft Office (Outlook, PowerPoint, Word, and Excel)
  • Minimum 1 year of management experience
  • Bachelor's Degree or equivalent work experience
  • Exceptional communication skills, both written and verbal
  • Strong team-building skills and the ability to motivate others
  • Team-player mindset and willingness to collaborate
  • Willingness to take responsibility and act independently when necessary
  • Valid in-state driver's license with a clean driving record. Ability to pass PMC's background check.
  • Use of personal cell phones may be required for work purposes.
]}

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