Lobby Operations Manager

3 weeks ago


Chattanooga, Tennessee, United States WoodSpring Hotels Full time
Job Description:
We are seeking a highly skilled and experienced Lobby Operations Manager to join our team at WoodSpring Hotels. As a Lobby Operations Manager, you will be responsible for overseeing the day-to-day operations of the lobby area, ensuring that all guests receive exceptional service and that the lobby is maintained in a clean and welcoming state.

About the Role:
The Lobby Operations Manager will be responsible for supervising the front desk team, ensuring that all guests are checked in and out efficiently, and that all guest needs are met. This role requires strong leadership and communication skills, with the ability to work effectively in a fast-paced environment. The ideal candidate will have a high school diploma or equivalent, with 2-5 years of prior guest service experience in a hotel setting preferred.

Key Responsibilities:
• Supervise front desk team, ensuring that all guests are checked in and out efficiently
• Oversee lobby operations, ensuring that the lobby is maintained in a clean and welcoming state
• Respond to guest inquiries and resolve issues in a timely and professional manner
• Maintain accurate records, process payments, and perform various administrative tasks as needed

Salary Range:
$55,000 - $70,000 per year.
Benefits:
Medical, dental, and vision coverage, 401(k) matching, paid time off, and more
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