Technical Support Specialist

3 days ago


Rockville, Minnesota, United States Lifelancer Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at Lifelancer. This is a mid-senior level position that requires strong technical skills and excellent communication abilities.

Job Description

In this role, you will be responsible for providing technical assistance support to our clients. Your primary duties will include addressing user inquiries and requests through various channels, coordinating escalations from Tier 1 to Tier 2, and managing tickets in our helpdesk system.

Key Responsibilities:
  • Assist users with access to their accounts or reset passwords as needed
  • Troubleshoot issues related to downloading files from our site
  • Provide guidance to other technical assistance staff members
  • Maintain the Technical Assistance Implementation Guide that describes approaches for diverse support categories
Requirements

To succeed in this role, you must have a minimum of 5 years of experience in providing technical assistance support. Additionally, you should have at least 3 years of experience creating user support SOP documentation.

Technical Skills:
  • Excellent communication and collaboration skills
  • Strong written skills to create SOP documentation
  • Ability to troubleshoot and resolve user issues promptly
  • Capacity to prioritize tasks and work effectively in a fast-paced environment
Benefits

Lifelancer offers a competitive salary package, including a base salary of $85,000 per year, plus additional benefits such as medical, dental, and vision coverage, a 401k plan with employer contribution, paid holidays, vacation time, and more.

About Lifelancer

Lifelancer is a leading talent-hiring platform in Life Sciences, Pharma, and IT. We connect talented professionals with opportunities in these domains. Our mission is to improve human life through transformative solutions.



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