IT Support Specialist for Windows Environment

7 days ago


Rockville, Minnesota, United States Protek Consulting Full time
Job Overview

We are seeking a highly skilled IT Support Specialist to join our team in Rockville, MD. This full-time position requires on-site work, 5 days a week, with no telecommute or hybrid options available.

The successful candidate will have at least 5 years of experience in IT-related roles, with a strong background in system administration and support. Proficiency in working with various hardware and software platforms is essential.

Responsibilities
  • Monitor the Helpdesk Ticketing System daily to ensure timely responses to requests, investigating and troubleshooting issues as needed.
  • Provide Tier 1 & 2 technical support to system users, ensuring minimal supervision and efficient resolution of issues.
  • Manage Active Directory/Office 365 user accounts, creating, changing, and deleting as required.
  • Repair and recover from hardware or software failures, coordinating with impacted stakeholders and communicating effectively.
  • Collaborate with the Desktop Engineering team to perform system and software testing procedures, ensuring optimal performance and functionality.
  • Update assigned tickets and coordinate necessary work, maintaining professional communication at all times.
  • Advise management of potential risks that may impact the IT environment, providing proactive solutions and recommendations.
  • Assist in managing Service Desk resources for optimal performance, ensuring seamless delivery of IT services.
Requirements
  • A High School diploma is required; a Bachelor's degree in Computer Science or a related field is preferred.
  • At least 5 years of IT-related experience, with 2+ years of system administration experience, is necessary.
  • Experience providing IT support in a Windows environment, including hands-on experience with various hardware and software platforms, is essential.
  • Research skills and ability to troubleshoot PC and software issues efficiently are crucial.
  • A strong understanding of cloud environments, including AWS and Azure, is beneficial.
  • Excellent communication and teamwork skills, with the ability to prioritize tasks and manage multiple projects simultaneously, are required.
Why Choose Us?

As a Woman-Owned Small Business, we pride ourselves on delivering exceptional candidate-to-job matches, building long-term relationships with our clients, and prioritizing their interests above all else.



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