Intake Counselor Bilingual

7 days ago

Los Angeles, California, United States Didi Hirsch Mental Health Services Full time
Job Title: Intake Counselor Bilingual - Spanish

Didi Hirsch Mental Health Services is seeking a highly skilled and compassionate Intake Counselor Bilingual - Spanish to join our team. As an Intake Counselor, you will be responsible for providing exceptional care to individuals seeking mental health services, ensuring a smooth and efficient intake process.

Key Responsibilities:
  • Screen and determine eligibility for services over the phone, ensuring timely and professional communication with clients.
  • Collect financial and insurance information, working with clients' insurance providers to determine financial responsibility and eligibility of benefits.
  • Assess clients' eligibility for program service criteria and schedule intake assessment appointments according to established Agency protocols and procedures.
  • Interface with various agencies, social workers, and other stakeholders to provide and receive information relative to services.
  • Provide basic advocacy through case management and support clients with referrals and linkage to needed community resources.
  • Develop and maintain skills required for the position through seminars, workshops, or other forms of training/education.
  • Attend and actively participate in all team and staff meetings, supervision, and consultation.
  • Engage in continuous quality improvement efforts.
Requirements:
  • Bilingual in Spanish, with excellent written and oral communication skills.
  • Knowledge of crisis intervention techniques and community resources.
  • Efficient use of a personal computer and Microsoft software, as well as the electronic health record.
  • Knowledge of HIPPA requirements, DMH policies, and other state/federal regulations relating to service programs for adults with a history of mental illness.
Our Vision:

At Didi Hirsch Mental Health Services, we strive to create a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission:

We provide compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values:
  • Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices.
  • Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve.
  • Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
  • Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
  • Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers.
  • Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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