Customer Service Representative

1 day ago


Portland, Oregon, United States Elena Pleshakov - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Elena Pleshakov - State Farm Agent, you will play a vital role in delivering exceptional customer experiences. This position is ideal for individuals who thrive on providing top-notch service and connecting with people.

Key Responsibilities
  • Cultivate and Maintain Customer Relationships
    • Develop and maintain positive relationships with customers, ensuring timely and responsive communication.
    • Actively listen to customer needs and provide personalized solutions.
  • Insurance Solutions and Education
    • Utilize a customer-centric approach to comprehensively understand client needs and educate them on suitable insurance options.
    • Provide clear and concise information about State Farm's array of insurance and financial service products.
  • Customer Inquiries and Concerns
    • Actively respond to customer inquiries, address concerns, and provide efficient solutions.
    • Collaborate with colleagues to resolve complex customer issues.
  • Lead Generation and Appointment Scheduling
    • Generate leads and schedule appointments to guide customers in selecting the right products and services to meet their unique needs.
    • Develop and maintain a strong understanding of State Farm's products and services.
Benefits and Opportunities
  • Competitive Compensation
    • Enjoy a competitive salary complemented by a commission/bonus structure.
  • Robust Benefits
    • Take advantage of robust health benefits and generous paid time off, including vacation and personal/sick days.
  • Flexible Working Hours
    • Enjoy flexible working hours to accommodate customer needs.
  • Opportunities for Growth
    • Explore opportunities for career growth and advancement within our agency.
Requirements
  • Customer Service Passion
    • Exhibit a genuine passion for delivering exceptional customer service.
  • Strong Communication Skills
    • Develop and maintain strong communication skills, both written and verbal.
  • Customer-Oriented Mindset
    • Embody a customer-oriented mindset with meticulous attention to detail.
  • Proactive Problem-Solving
    • Utilize proactive problem-solving skills to address customer concerns.
  • Collaborative Spirit
    • Thriving in a team-oriented environment, collaborate with colleagues to achieve shared goals.


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